ALOHAS is a Barcelona-based fashion-forward brand that prides itself on its on-demand production system. We encourage sustainable shopping by launching weekly capsules in which items are only produced after orders are placed. This way, we can bring you the latest trends without harming the planet.
WORKING WITH US:
ALOHAS is more than a fashion brand: it’s a responsible shopping experience and a chance to participate in the fight against overproduction in fashion. Working at ALOHAS is demanding but extremely rewarding. It’s an environment where we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace. In a nutshell, we love what we do and it shows!
ABOUT THE JOB:
We are looking for a Customer Service Specialist, to work for a leading Fashion Brand headquartered in Barcelona during outside office hours, in the evenings and at weekends. The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase our sales.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- A professional with at least 2 years of work experience in E-Commerce customer service
- Patient and empathic
- Ability to gain immediate credibility and trust
- Well organized, reliable, and thorough
- The ability to work well as part of a team as well as independently
- First-class written, verbal, and interpersonal skills
- Data accuracy
- Attention to detail
- At least C1 English level, all other languages at a high level are positively evaluated
- PC and system literate